Return and Refund Policy - Printropolis

At Printropolis, we are a small business dedicated to creating high-quality prints and products. Because every item is made to order, we only accept returns and offer refunds under specific circumstances. Please read our return policy carefully before placing an order.

When do we accept a return?

We accept returns and provide a suitable solution (replacement or refund) in the following cases:

Damaged product upon delivery: If your order arrives damaged, please contact us within 14 days of receipt with photos of the damaged item and packaging.

Manufacturing defect or incorrect print: If the product has a manufacturing defect or does not match your order, notify us within 14 days of receipt, including clear photos of the issue.

When can we not accept a return?

As a small business, every item is custom-made, so we cannot accept returns or provide refunds in the following cases:

Incorrect choice of size, color, or design by the customer.

The product does not meet personal preferences or expectations.

Normal wear and tear or damage due to usage.

How to request a return?

Contact us within 14 days of receiving your order via [email/contact page].

Provide clear photos of the issue and a brief description.

We will review the request and respond within [number of business days] with a suitable solution.

Refund or Replacement

If your return is approved, we will offer a replacement product or a refund. Refunds will be processed via the original payment method within [x] business days after approval.

As a small business, we greatly appreciate your support and understanding. We strive to create goodwill by ensuring our customers are happy with our services.